National Arbitration Forum Sued by San Francisco City Attorney

Our consumer law firm has learned that if a potential client’s dispute is covered by an arbitration clause, we generally won’t take the case. There are several reasons. First, the company on the other side uses the arbitrator frequently. Since the company wouldn’t continue to use the arbitrator without good results, the arbitrator has an incentive to rule for the company. Second, there’s no requirement that the arbitrator follow the law. If an arbitrator doesn’t like a consumer’s case, that’s the end of it; there is no right to an appeal as there is in court. Third, arbitrations can be...

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